You will be able to “Track your order” via our website, or simply click ‘View your order’ in the email once the tracking information is updated by the courier provider. Alternatively, you may wish to track your order via this tracking system directly (click here)
*If you are unable to track your order here, please email your tracking number to us at irene.lw. We’ll try our best to assist you within 5 working days. Thank you for your kind understanding.
SHIPPING WITHIN MALAYSIA AND WORLDWIDE
• You may estimate shipping fees during check out. We ship Malaysia wide inclusive of West and East Malaysia and World Wide. Delivery lead time is 2-5 working day for West Malaysia, and 7-14 working days for East Malaysia and other countries.
• You will receive your tracking number via email once your parcel has been shipped out.
• Expect delays during festive periods and sales promotion period.
• We do not accept any order cancellations upon dispatch of your order.
CUSTOMS & IMPORT DUTIES
• Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel
• Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.